Thank you for shopping with Om Jap. We take pride in delivering high-quality spiritual
accessories that inspire peace, devotion, and mindfulness. However, we understand that in rare
cases you may need to request a return or refund. Please read this policy carefully to understand
your rights and responsibilities.
1. Cancellation of Orders
You may cancel your order before it is dispatched. To request a cancellation, please contact our
Customer Support team:
- Phone: 9953937193
- Email: 0mjap777@gmail.com
Once an order has been shipped, it cannot be cancelled.
2. Returns
We accept returns only under the following conditions:
- The item received is damaged, defective, or significantly different from what was described at the time of purchase
- You notify us within 7 days of receiving your order
To be eligible for a return:
- The product must be unused and in the same condition as received
- Original packaging and all accessories must be retained
3. How to Initiate a Return
To initiate a return, please contact us with the following details:
- Order number
- Photos of the damaged or defective product
- Reason for return
Our team will review your request and provide return instructions.
Returned items must be shipped to the following address:
Plot No. 7C, Shivani Enclave Part-3, Kakrola, Dwarka, New Delhi – 110078
Return shipping charges may apply unless the return is due to an error on our part.
4. Refunds
Once we receive and inspect the returned item, we will notify you regarding the approval or
rejection of your refund.
If approved:
- Refunds will be processed to the original payment method
- Please allow 5–7 business days for the refund to reflect in your account after approval
5. Replacement
If you prefer a replacement for a damaged or defective product of equal value, we will process
the replacement after the original item is received and inspected.
6. Contact Us
For any questions or concerns regarding returns or refunds, please contact us:
Om Jap
Phone: 9953937193
Email: 0mjap777@gmail.com
Address: Plot No. 7C, Shivani Enclave Part-3, Kakrola, Dwarka, New Delhi – 110078
Thank you for choosing Om Jap. We appreciate your trust and are committed to your satisfaction.